Frequently Asked Questions

Orders & Account

  • A: Browse our collection, select your fragrance and bottle size, add to cart, and proceed to checkout. You may create an account for faster checkout, order tracking, and future benefits.

  • A: Please contact us as soon as possible. Once an order has been processed (bottled and dispatched), changes or cancellations may not be possible.

  • A: No — you may checkout as a guest. Creating an account allows easy re-ordering, access to order history, and future loyalty rewards.

Payment & Security

  • A: We accept major credit/debit cards, PayPal, and other payment options available at checkout. All transactions are encrypted and secure.

  • A: Orders within Australia include GST. For international orders, duties or import taxes may apply depending on your country — these are the responsibility of the recipient.

shipping & delivery

  • A: We ship from our Melbourne studio via trusted couriers. Shipping options (standard, express) are displayed at checkout based on your address.

  • A: Domestic orders typically arrive within 2-3 business days. International shipping times vary by destination and customs.

  • A: Yes — we ship to many countries. Some destinations may be restricted due to customs or local regulations.

  • A: Contact us immediately. If your order hasn’t shipped, we’ll do our best to update it. Once dispatched, changes cannot be guaranteed.

RETURN, EXCHANGE & SAMPLEAS

  • A: Due to the handcrafted nature of our parfums, we do not accept returns or exchanges for change-of-mind once opened. If your order arrives damaged or incorrect, contact us within 7 days with photos, and we will review your case.

  • A: Yes — a curated Sample Set is available to explore multiple scents before committing to full-size bottles.

PRODUCT INFORMATION & CARE

  • A: Yes — SALIRA parfums are designed to transcend gender, inviting you to choose scents that resonate personally.

  • A: Keep fragrances in a cool, dry place, away from sunlight and heat, to preserve their aroma and longevity.

  • A: Full ingredient lists are on each product page. For allergy concerns, please contact us directly.

GIFT ORDERS & PERSONALISATION

  • A: Yes — select the Gift Order option at checkout to include elegant wrapping and a personalised message.

  • A: Choose Personalise option at checkout. Personalised items cannot be returned unless faulty.

contact & support

  • A: For any questions not covered here, email us at contact@salira.com.au or use the website contact form. We aim to respond within 3 business days.